Privacy Policy

45. Privacy Policy

Leocé values the privacy and trust of every client.

We are committed to protecting personal information and processing it responsibly, lawfully and transparently in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and all other applicable legislation.

Personal information collected by Leocé will only be used for legitimate business purposes, including the provision of products and services, communication with clients and the operation of the Leocé business.

45.1 Information We May Collect

Depending on the nature of our relationship, Leocé may collect information including:

• name and surname;
• contact details;
• delivery addresses;
• billing information;
• email address;
• telephone number;
• measurements for couture garments;
• consultation notes;
• order history;
• payment information (excluding payment card details processed by third-party payment providers);
• website usage information; and
• any additional information voluntarily provided by the client.

45.2 Purpose of Collection

Personal information may be collected for purposes including:

• responding to enquiries;
• preparing quotations;
• processing orders;
• manufacturing garments;
• arranging consultations and fittings;
• delivering products;
• providing customer support;
• complying with legal obligations;
• improving our services; and
• sending marketing communications where the client has consented.

45.3 Protection of Information

Leocé takes reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, disclosure or alteration.

While every reasonable effort is made to protect personal information, no electronic system can be guaranteed to be completely secure.

45.4 Third-Party Service Providers

Leocé may share limited personal information with trusted third parties where reasonably necessary, including:

• payment providers;
• courier companies;
• website hosting providers;
• IT service providers;
• marketing platforms;
• accountants;
• legal advisers; and
• other service providers assisting in the operation of the business.

Such service providers are expected to process personal information responsibly and only for the purposes for which it has been provided.

45.5 Marketing Communications

Clients may receive newsletters, promotions or marketing communications where they have requested or consented to receiving such communications.

Clients may unsubscribe at any time using the unsubscribe facilities provided or by contacting Leocé directly.

46. POPIA Compliance

Leocé is committed to complying with the Protection of Personal Information Act, 2013.

Clients may request access to their personal information, request corrections where information is inaccurate, or request deletion of information where permitted by law.

Requests may be submitted to:

Email: info@leoce.com

Leocé reserves the right to retain information where required by law or where necessary for legitimate business purposes.

47. Cookies

The Leocé website may make use of cookies and similar technologies to improve website functionality and enhance the user experience.

Cookies may be used to:

• remember user preferences;
• analyse website traffic;
• improve website performance;
• personalise content;
• support online shopping functionality; and
• assist with security.

Users may disable cookies through their browser settings, although doing so may affect certain website functionality.