Shipping & Returns

At Leocé, every order is prepared with exceptional care and attention to detail. From our atelier in Cape Town, South Africa, we proudly deliver our creations to clients around the world.

Shipping

We offer worldwide shipping on all eligible orders.

Processing Times

• Ready-to-Wear: Dispatched within approximately 2–5 business days, subject to availability.
• Home Collection: Dispatched within approximately 2–5 business days.
• Made-to-Order & Bespoke Couture: Production and delivery timelines are confirmed individually during your consultation or upon order confirmation.

Once your order has been dispatched, you will receive shipping confirmation and tracking details (where available).

Please note that delivery times may vary depending on your location, customs clearance and courier services.

International orders may be subject to customs duties, import taxes or local government charges. These charges are the responsibility of the recipient.

Returns

As Leocé offers Bespoke Couture, Made-to-Order and Ready-to-Wear collections, our return policy differs depending on the product purchased.

Ready-to-Wear

Ready-to-Wear garments may be returned or exchanged within 14 days of delivery, provided they are:

• Unworn and unused.
• In their original condition.
• Returned with all original tags attached.
• Free from perfume, makeup, deodorant marks or any signs of wear.

All returns are carefully inspected before an exchange or refund is approved.

Bespoke Couture & Bridal Couture

Every Bespoke Couture and Bridal Couture garment is individually designed and handcrafted specifically for each client.

For this reason, these garments are not eligible for return or refund, except where required by applicable South African consumer legislation.

Made-to-Order

Made-to-Order garments are produced specifically for each client and therefore cannot be returned or exchanged once production has commenced, except where required by law.

Home Collection & Accessories

For hygiene and quality assurance reasons, opened, used or damaged Home Collection products and selected accessories cannot be returned unless they are defective or otherwise required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged or you believe you have received an incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A brief description of the issue.
• Photographs of the product.
• Photographs of the packaging, where applicable.

Our team will assess the matter and work with you to provide the most appropriate resolution.

Need Assistance?

If you have any questions regarding your order, shipping or returns, we would be delighted to assist.

Email: info@leoce.com

For further information, please refer to our complete Terms & Conditions, Client Policies & Website Use Agreement.